Bringing Professionalism Back To The Workplace
In an age dominated by rapid technological advancements and a global culture immersed in social media, the concept of professionalism seems to have faded into the background. But while innovation has revolutionized business operations and spawned countless start-ups worldwide, it has also fostered a society less considerate of one another's opinions, thoughts, and feelings, including in the workplace. Unprofessional behavior, such as insulting colleagues' character and family members during phone calls, raising voices during one-on-one Zoom conversations, and swearing during interviews and meetings, have risen during the last few years. This shift is not confined to the younger generations; it transcends age, affecting everyone who is able and willing to operate a smart phone and other internet-connected devices. As we navigate this new landscape, especially during a year defined by high-profile elections, it is crucial to revisit and redefine professionalism, juxtaposing it against the current state of interpersonal and business conduct.
The technological progress of business has transformed traditional practices and created new opportunities. The advent of advanced systems and software has streamlined processes, increasing efficiency and productivity. For instance, cloud computing has revolutionized data storage and accessibility, while artificial intelligence has enhanced decision-making and customer service. These advancements have significantly contributed to the rise of start-ups globally, with entrepreneurs leveraging technology to innovate and disrupt established industries. Platforms like Kickstarter and Indiegogo have democratized funding, enabling creative ideas to flourish without traditional financial barriers.
The domination of over-entertainment and social media into the workplace has further compounded these issues, negatively impacting relationships between colleagues. More significantly, it has fostered silos, fractioning, and tribalism that were not present in previous working generations. Employees may become more inclined to form cliques based on shared online interests rather than professional collaboration, leading to an environment where teamwork and cohesion are compromised. This fracturing can result in miscommunication, decreased morale, and an overall decline in workplace culture.
Professionalism, in its truest sense, encompasses a set of behaviors and attitudes that prioritize integrity, respect, and accountability. It involves a commitment to excellence, continuous self-improvement, and a conscientious approach to one's responsibilities. Professionalism demands effective communication, where listening is as valued as speaking, and where feedback is given and received constructively. It requires a demeanor that is courteous and considerate, recognizing the importance of treating colleagues, clients, and all individuals with dignity and respect.
This ideal stands in stark contrast to the prevailing trends in some current societal and business practices. While technological tools and platforms can enhance efficiency and connectivity, they cannot substitute for the human qualities that underpin professionalism. The depersonalization inherent in digital communication often strips interactions of their emotional and ethical dimensions, reducing them to mere transactions. Moreover, the constant exposure to entertainment and social media can desensitize individuals, diminishing their capacity for empathy and genuine engagement.
To counteract these trends and safeguard company culture, it is essential to implement regular employee engagement initiatives. These can include team-building activities, workshops on communication and conflict resolution, and regular feedback sessions that encourage open and understanding dialogue. Fostering honest and transparent conflict resolution is also crucial. Establishing clear channels for addressing grievances and promoting a culture where issues are discussed openly and constructively can help mitigate the negative effects of workplace silos and tribalism.
Statistics support the benefits of fostering professionalism and a positive company culture. Companies that prioritize professional behavior and robust company culture are more profitable and highly rated by organizations monitoring workplace quality. A study by Gallup found that organizations with high employee engagement outperform their peers by 147% in earnings per share. Moreover, the Great Place to Work Institute reports that companies recognized on their “100 Best Companies to Work For” list consistently show higher financial performance compared to their peers. These companies see significantly lower turnover rates, higher productivity, and better overall employee satisfaction.
Reviving professionalism in this context means re-emphasizing these core values in all aspects of life. In the workplace, it involves cultivating an environment where ethical standards are upheld, and where individuals are encouraged to develop both their technical skills and their interpersonal abilities. It means recognizing the importance of mentorship and continuous learning, ensuring that employees at all levels understand and embody the principles of professionalism. In society, it requires a conscious effort to engage in respectful dialogue, valuing diverse perspectives, and fostering a culture of mutual respect.
Sources:
1. Gallup. (n.d.). The Relationship Between Engagement at Work and Organizational Outcomes: 2016 Q12® Meta-Analysis. Retrieved from Gallup.
2. Great Place to Work. (n.d.). 100 Best Companies to Work For 2023. Retrieved from Great Place to Work.
3. Great Place to Work. (n.d.). The Business Case for a High-Trust Culture. Retrieved from Great Place to Work.